Senturion Key Terms Of Sale


  1. THESE TERMS



    1. What these terms cover. These are the terms and conditions on which we supply goods to you when you purchase products such as our Senturion Key and related items from our website.



    1. Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.



    1. Are you a consumer? You are a consumer if you are an individual, and you are buying products from us wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession).


    1. We may make changes to these terms. These terms of sale may change from time to time. The terms of sale that are in force when you place your order should be taken as the relevant terms of sale.



  1. INFORMATION ABOUT US AND HOW TO CONTACT US



    1. Who we are. We are Lux Global Services Limited, a private limited company incorporated in England and Wales. Our company registration number is 10960267, and our registered office is at

2nd Floor, 8-9 Berkeley Street, London, W1J 8DW. Our VAT number is: 314 9482 92



    1. How to contact us. You can contact us by telephoning the Senturion Showroom at +44 (0) 203 795 8173 or by writing to Senturion, Senturion Head Office, 8-9 Berkeley Street, London, W1J 8DW or by sending an email to contact@senturionkey.com.



    1. How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.



    1. Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.



  1. OUR CONTRACT WITH YOU



    1. How we will accept your order. Our acceptance of your order will take place when you click the ‘Complete Order’ button on the payment page on our Senturion Key website, at which point a contract will come into existence between you and us.



    1. If we cannot accept your order. If we are unable to fulfil your order, we will inform you of this in writing and will immediately issue you with a refund for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the product, or because we are unable to meet a delivery deadline you have specified.



    1. Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.



    1. Accepting order from outside the UK. Our website is intended primarily for the promotion of our products within the UK. Though we do normally accept orders from outside the UK, we reserve the right to refuse to process orders placed from other countries. If we are unable to accept your order for this reason, we will promptly notify you of this and cancel any payment.

  1. OUR PRODUCTS



    1. Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours and appearance to a reasonable degree of accuracy, we cannot guarantee that a device’s display of the colours and appearance accurately reflects the colour and appearance of the products. Your product may vary slightly from those images. Our website includes a configurator, which allows you to configure the specifications of your product. The configurator generates computer-generated images, which may not accurately reflect the colours and appearance of the product. To see the accurate colours and appearance of our products, please contact us to arrange an appointment to visit our London showroom at 9 Berkeley Street, London, W1J 8DW.



    1. Product packaging may vary. The packaging of the product may vary from that shown in images on our website.



  1. YOUR RIGHTS TO MAKE CHANGES



If you wish to make a change to the product you have ordered, please contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the product, the timing of supply, or anything else which would be necessary as a result of your requested change, and we will ask you to confirm whether you wish to go ahead with the change.



  1. OUR RIGHTS TO MAKE CHANGES



    1. Minor changes to the products. We may change the product:



      1. To reflect changes in relevant laws and regulatory requirements; and



      1. To implement minor technical adjustments or improvements, for example to address a security threat. These changes will not affect your use of the product.



  1. PROVIDING THE PRODUCTS



    1. Delivery costs. The costs of delivery will be as displayed to you on our website.



    1. When we will provide the products. We will deliver the products to you as soon as reasonably possible and in any event within 60 days. Depending on the specification of the product that you have ordered, delivery times may vary. We will inform you if delivery time will exceed 60 days.



    1. We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control, we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.



    1. Delays which are within our control. If for any reason we are delayed in the delivery of your product beyond the time set out in the above Clause 7.2, we will notify you.



    1. Collection by you. If you have asked to collect the products from our premises, you can collect them from us at the Senturion Showroom by appointment. The Senturion Showroom is open by appointment only.



    1. If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.



    1. If you do not rearrange delivery. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not rearrange delivery or collect them from a delivery depot, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or rearrange delivery or collection, we may end the contract and Clause 10.2 will apply.



    1. When you become responsible for the goods. The products will be your responsibility from the time we deliver the product to the address you gave us, or from the time you or a carrier organised by you collect it from us.



    1. When you own goods. You own the product once we have received payment in full.



    1. What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you. If so, this will have been stated in the description of the products on our website. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and Clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.



    1. Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:



      1. Deal with technical problems or make minor technical changes;



      1. Update the product to reflect changes in relevant laws and regulatory requirements;



      1. Make changes to the product as requested by you or notified by us to you (see Clauses 5 and 6).



    1. We may also suspend supply of the products if you do not pay. If you do not pay us for the products when you are supposed to (see Clause 13.4) and you still do not make payment within 14 days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. We will not suspend the products where you dispute the unpaid invoice (se Clause 13.6). We will not charge you for the products during the period for which they are suspended. As well as suspending the products, we can also charge you interest on your overdue payments (see Clause 13.5).



  1. YOUR RIGHTS TO END THE CONTRACT



    1. You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing, when you decide to end the contract, and whether you are a consumer or business customer (these Terms and Conditions apply solely to consumers):



      1. If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced, or to get some or all of your money back), see Clause 12;



      1. If you want to end the contract because of something we have done or have told you we are going to do, see Clause 8.2;



      1. If you have just changed your mind about the product, see Clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions, and you will have to pay the costs of return of any goods.



    1. Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:



      1. We have told you about an upcoming change to the product you have ordered or these terms which will occur after you placed your order and which you do not agree to (see Clause 1.4);



      1. We have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;



      1. There is a risk that supply of the products may be significantly delayed because of events outside our control;



      1. We have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than three months; or



      1. You have a legal right to end the contract because of something we have done wrong.



    1. Exercising your right to change your mind as a consumer (Consumer Contracts Regulations 2013). As a consumer, for most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in greater detail in these Terms and Conditions. However, as the Senturion Key is a specialist custom product which is made to order to the customer’s chosen specification, we are unable to offer refunds due to a change of mind after we have commenced preparation of your ordered product save and except in the case of defects or as otherwise set out in this agreement.



    1. When consumers do not have a right to change their minds. Consumers do not have a right to change their minds once we have started to manufacture or customise your Senturion Key product.



    1. How long do consumers have to change their minds? As a consumer, how long you have to change your mind depends on what you have ordered and how it is delivered.



      1. In the case of goods other than goods which are custom-made to order, you have 14 days after the day you (or someone you nominate) receives the goods, unless:



        1. Your goods are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery;



        1. Your goods are for regular delivery over a set period. In this case you have until 14 days after the day you (or someone you nominate) receives the first delivery of the goods.



  1. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU ARE A CONSUMER WHO HAS CHANGED THEIR MIND)



    1. Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:



      1. Phone or email. Call our showroom on +44 (0) 203 795 8173 or email us at contact@senturionkey.com. Please provide your name, home address, details of the order and, where available, your phone number and email address;



      1. By post. Write to us at Senturion, Senturion Head Office, 8-9 Berkeley Street, London, W1J 8DW, including details of what you bought, when you ordered or received it, and your name and address.



    1. Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must either return the goods in person to where you bought them, post them back to us at Senturion Head Office, 8-9 Berkeley Street, London, W1J 8DW or (if they are not suitable for posting) allow us to collect them from you. Please call the Senturion showroom on +44 (0) 203 795 8173 or email us at contact@senturionkey.com for a return label or to arrange collection. If you are a consumer exercising your right to change your mind, you must send off the goods within 14 days of telling us you wish to end the contract. Please note that the right to a refund does not apply to the Senturion Key bracelets or any other personalised or custom-made items except in the case of items which are defective or faulty. If you use a postal service or third party courier to return any items to us, you shall be responsible for the condition of the items until the moment that we receive them, and we shall not be liable to you for any loss or damage to returned items which takes place during transit.



    1. When we will pay the costs of return. We will pay the costs of return:



      1. If the products are faulty or misdescribed;



      1. If you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control, or because you have a legal right to do so as a result of something we have done wrong.



In all other circumstances, you must pay the costs of return.



    1. What we charge for collection. If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection.



    1. How we will refund you. If you are entitled to a refund under these terms we will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.



    1. When we may make deduction from refunds if you are a consumer exercising your right to change your mind. If you are exercising your right to change your mind, where this applies:



      1. We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount;



      1. The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.



    1. When your refund will be made. We will make any refunds due to you as soon as possible. If you are a consumer exercising your right to change your mind then:



      1. If we have not offered to collect the products, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see Clause 9.2.



  1. OUR RIGHTS TO END THE CONTRACT



    1. We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:



      1. You do not make any payment to us when it is due, and you still do not make payment within 14 days of us reminding you that payment is due;



      1. You do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products;



      1. You do not, within a reasonable time, allow us to deliver the products to you or collect them from us.



    1. You must compensate us if you break the contract. If we end the contract in the situations set out in Clause 10.1, we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.



    1. We may withdraw the product. We may write to you to let you know that we are going to stop providing the product. We will let you know at least 7 days in advance of our stopping the supply of the product and will refund any sums you have paid in advance for products which will not be provided.



  1. IF THERE IS A PROBLEM WITH THE PRODUCT



How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our showroom on +44 (0) 203 795 8173 or write to us at contact@senturionkey.com or Senturion, Senturion Head Office, 8-9 Berkeley Street, London, W1J 8DW.



  1. YOUR RIGHTS IN RESPECT OF DEFECTIVE PRODUCTS



    1. We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the products. Nothing in these terms will affect your legal rights.

Summary of your key legal rights

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

a) Up to 30 days: if your goods are faulty, then you can get an immediate refund;

b) Up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases;

c) Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.

See also Clause 8.3.





    1. Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please call our showroom on +44 (0) 203 795 8173 or email us at contact@senturionkey.com for a return label or to arrange collection.



  1. PRICE AND PAYMENT



    1. Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see Clause 13.3 for what happens if we discover an error in the price of the product you order.



    1. We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.



    1. What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.



    1. When you must pay and how you must pay. We use a third-party payment processor called Stripe. We accept payment with all major credit and debit cards. You must pay for the products before we dispatch them. We will not charge your credit or debit card until we dispatch the products to you.



    1. We can charge interest if you pay late. If you do not make any payment to us by the due date, we may charge interest to you on the overdue amount at the rate of 5% a year above the base lending rate of the Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.



    1. What to do if you think an invoice is wrong. If you think an invoice is wrong, please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved, we will charge you interest on correctly invoiced sums from the original due date.



  1. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU



    1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.



    1. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products as summarised at Clause 12.1; and for defective products under the Consumer Protection Act 1987.



  1. HOW WE MAY USE YOUR PERSONAL INFORMATION



    1. How we will use your personal information. We will only use your personal information as set out in our Privacy Policy.



  1. OTHER IMPORTANT TERMS



    1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.



    1. You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.



    1. Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms.



    1. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.



    1. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.



    1. Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.



    1. Negotiation prior to commencing proceedings. Neither party may commence proceedings or file any claim against the other party for any breach of contract or other claim arising out of or relating to this agreement before that party has first attempted to settle such matter with the other party by way of direct negotiation with that party.